Refund and Returns Policy
This policy sets out the returns policy for goods or services purchased through the online store operated by SNG.
To be eligible for a return, your item must be unused and in the same condition as it was when received, be in the original packaging and suitable for resale.
Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges (if a delivery cost was applied at the time the order was placed) if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve the issue to your satisfaction.
Where you would like to return a product you have purchased, please contact us to let us know that you will be returning the item
Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not and take steps to credit your original method of payment within 7 working days.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or refer to your card statement to make sure it hasn't been received then contact your bank as some banks or card companies may take several days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.